支援 Support
常見問題及聯絡方法 · FAQ and contact
聯絡我們 Contact us
史丹金門國際有限公司（香港）
Developer of ShalomDays, Hong Kong
電郵 Email：york@goldengatestan.com
電話 Phone：+852 6150 2796
我們一般會在 2 個工作天內回覆。來信時請註明你的裝置型號、iOS 版本及 App 版本。
We usually reply within 2 business days. Please include your device model, iOS version and app version.
常見問題 FAQ
需要註冊帳戶嗎？ Do I need an account?
不需要。ShalomDays 不設帳戶或登入，你的資料儲存在你的裝置上。
No. ShalomDays has no accounts or sign-in. Your data is stored on your device.
訂閱包括甚麼？ What does the subscription include?
ShalomDays Pro 是自動續期的年費訂閱，可使用 App 全部功能。價格以 App 內及 App Store 顯示的當地價格為準。
ShalomDays Pro is an auto-renewing annual subscription that unlocks the full app. The price is shown in your local currency in the app and on the App Store.
7 日免費試用如何運作？ How does the 7-day free trial work?
首次訂閱可享 7 日免費試用（只限合資格的 Apple ID）。試用期間可使用全部功能。如你不在試用期結束前最少 24 小時取消，Apple 會自動按年費收費，之後每年自動續期。
New subscribers get a 7-day free trial (eligible Apple IDs only), with full access during the trial. Unless you cancel at least 24 hours before the trial ends, Apple charges the annual price and the subscription renews every year.
如何取消訂閱？ How do I cancel?
在 iPhone 或 iPad：設定 > [你的名字]（Apple ID）> 訂閱項目 > ShalomDays > 取消訂閱。取消後，你仍可使用至當期完結。刪除 App 並不會取消訂閱。
On iPhone or iPad: Settings > [your name] (Apple ID) > Subscriptions > ShalomDays > Cancel Subscription. You keep access until the end of the current period. Deleting the app does not cancel your subscription.
你亦可以在此管理訂閱 · You can also manage it here: apps.apple.com/account/subscriptions
如何恢復購買？ How do I restore my purchase?
如你更換裝置或重新安裝 App，請以購買時的同一個 Apple ID 登入 App Store，然後在 App 的訂閱頁面按「恢復購買」。
If you change devices or reinstall, sign in to the App Store with the same Apple ID you used to subscribe, then tap “Restore Purchases” on the subscription screen.
如何申請退款？ How do I request a refund?
所有付款由 Apple 處理，我們無法直接退款。請到 reportaproblem.apple.com 以你的 Apple ID 登入並申請退款。
All payments are processed by Apple, so we can’t issue refunds ourselves. Go to reportaproblem.apple.com, sign in with your Apple ID and request a refund.
如何刪除我的資料？ How do I delete my data?
ShalomDays 沒有帳戶，我們亦沒有伺服器儲存你的資料。刪除 App 即會刪除 App 內的所有資料（行程、設定、自訂背景）。已同步到裝置日曆的行程會保留在裝置日曆內，可在「日曆」App 中刪除。
ShalomDays has no accounts, and we don’t store your data on any server. Deleting the app removes all of its data (events, settings, custom background). Events you synced to your device calendar stay there; you can delete them in the Calendar app.
沒有提醒通知？ Not getting reminders?
請到 設定 > 通知 > ShalomDays 確認已允許通知。
Check Settings > Notifications > ShalomDays and make sure notifications are allowed.
日曆同步不到？ Calendar sync not working?
請到 設定 > 私隱與保安 > 日曆 > ShalomDays，選擇「完整取用權」。
Go to Settings > Privacy & Security > Calendars > ShalomDays and choose “Full Access”.
假期或節期資料沒有更新？ Holiday data not updating?
App 可離線使用內置資料，連線時會在背景更新。在中國內地如未能更新，請稍後再試。
The app works offline with built-in data and updates in the background when you’re online. If updates fail in mainland China, please try again later.